Client Coordinator (32464)
$35,360–$35,360 year
RemoteUnited States or Atlanta, Georgia, United States
Job Summary
Coordinate between reviewers and clients to ensure cases are assigned, accepted, and completed on schedule by communicating via email, sending reminders, and monitoring deadlines. Handle inquiries regarding report status, concerns, or information requests while verifying client data in databases and contacting providers for assignments. Maintain daily contact with the QA department, file cases, and assist with proofreading and complaint resolution. Direct calls to other departments and notify management of report issues, ensuring all practices comply with state and federal regulations. Work independently to prioritize activities and address questions in a timely fashion.
Required Qualifications
- High school diploma or equivalent
- Minimum one-year clerical experience
- Knowledgeable of multiple software programs, including but not limited to Microsoft Word, Teams, Outlook, Excel, and the Internet
- Ability to be trained on and adhere to HIPAA regulations and compliance standards
- Qualified typist with a minimum of 40 W.P.M.
- Ability to demonstrate and promote a positive team-oriented environment
- Ability to maintain confidentiality
Desired Qualifications
- Exceptional communication skills
- Ability to work independently, prioritize work activities and use time efficiently
- Ability to take initiative to identify improvements
- Strong attention to detail
- Proactive professional
- Highly organized
- Detail-oriented
- Ability to thrive in a fast-paced environment
- Ability to manage multiple priorities and keep projects on track
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