Client Consultant - Senior Associate - Payments
On-site · Toronto, Ontario, Canada
Job Summary
Senior Associate Client Consultant on Chase’s Canadian merchant services team to lead product solutioning for SMB and Mid-Market clients, delivering technical expertise and product insights to win new business and strengthen client relationships. Responsibilities include becoming a trusted advisor on Chase’s product solutions, analyzing client needs, presenting ideas to audiences with varying technical knowledge, maintaining internal and client-facing product support tools, delivering engaging presentations and demos of Chase’s technology and partner solutions, and traveling to meet clients (about 20%). Bilingual English and French (an asset) and strong client-facing communication, relationship-building, and problem-solving skills are required.
Required Qualifications
- 5+ years’ experience in systems consulting, integration, business analysis, and acquiring payments product knowledge (required)
- Proven track record of working directly with clients and offering consultative solutions
- Solid understanding of the merchant payments industry and technical know-how to analyze and recommend effective solutions
- Ability to build strong relationships with clients, colleagues, and partners
- Strong communication and presentation skills and ability to customize RFP responses
- Bilingual – English and French (an asset)
- Proactive and self-motivated, always ready to take on new challenges
- Strong critical thinking skills to analyze situations and create effective solutions
- Eager to learn and committed to continuous growth
- Creative problem-solver who finds innovative ways to overcome obstacles
- Confident and professional, with executive presence in every client and team interaction
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