Client Communications Manager
On-site · Greenfield, Indiana, United States
Job Summary
Manage client accounts and communications for Hancock Health employer programs; oversee onboarding, contract renewals, and identify opportunities to upsell and expand services; collaborate across departments to execute account plans; develop employer-based marketing and communication deliverables; support patient and member outreach, retention, and growth within employer clinics; utilize CRM systems to track client interactions, generate performance reports, and provide insights on market needs; drive value through clear, dynamic communications and cross-functional collaboration with the Well-Being team and Marketing; stay informed on industry trends and regulatory standards to guide product and service enhancements; travel as needed to meet with clients and attend events; deliver compelling presentations and proposals to prospective clients.
Required Qualifications
- Bachelor’s degree in Business, Marketing, or related field required
- Prior project management experience preferred
- Exceptional verbal and written communications skills required
- Proficiency in Microsoft Office is required
- Ability to travel as needed to meet with clients and attend industry events
- Mandatory Annual Continuing Education: Customer Service, Fire and Safety, Confidentiality-HIPAA, Infection Control, Corporate Compliance
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