Client Care Specialist II
$35,360–$35,360 year
On-siteEvansville, Indiana, United States
Evansville, Indiana, United StatesOn-siteFull Time$35,360–$35,360 yearLarge
Full TimeLarge
Job Summary
Answer client phone inquiries with courtesy, respect, and accuracy while discovering needs and educating clients on retail products. Route complex calls to appropriate support areas, follow up on complaints to ensure satisfaction, and identify suspicious transactions for immediate reporting. Adhere strictly to bank policies and procedures to mitigate risk, acquire in-depth knowledge of services, and participate in team meetings. Work varied hours including occasional overtime, maintaining punctual attendance to meet service goals and reduce risk to the bank.
Required Qualifications
- High School diploma or equivalent
- Prior customer service experience preferred
- Excellent verbal/written communication skills
- Experience communicating through online channels such as chat and email
- Bilingual communication skills helpful, but not necessary
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.