Client Care Specialist
$39,520–$45,760 year
On-siteOxford, Connecticut, United States
Job Summary
Support veterinary clinics and pet parents via phone, email, and in-person interactions by answering questions with empathy and professionalism. Accurately enter service requests and special instructions while coordinating closely with Operations to ensure every promise is fulfilled. Resolve concerns promptly to maintain customer confidence and support pet parent viewings and order pickups when required. This on-site role at Gateway Care Center involves frequent collaboration with veterinary partners and pet families in a fast-paced environment. You will work Mon, Wed, Thurs, and Sun from 8am to 6:30pm after completing initial training.
Required Qualifications
- Previous customer service experience is preferred, but we'll provide all the training you need to succeed
- You enjoy helping people during important moments
- You communicate with empathy and professionalism
- You pay close attention to detail
- You stay calm in emotionally sensitive situations
- You enjoy working in a fast-paced environment
- You work well as part of a team
- You take pride in delivering exceptional customer service
- On-site position within a Gateway Care Center
- Frequent interaction with veterinary clinics and pet parents
- Telephone, email and face-to-face customer service
- Fast-paced work requiring organization and attention to detail
- Collaboration with Operations to deliver exceptional service
- New employees to Gateway will be required to successfully pass the E-Verify employment verification check
- Training is Mon-Fri 8:30am-5pm
- Once trained, schedule will be Mon, Wed, Thurs, Sun 8am-6:30pm
- 40hrs per week
Desired Qualifications
- If you're compassionate, detail-oriented and enjoy helping people, we'd love to hear from you
- You enjoy helping people during important moments
- You communicate with empathy and professionalism
- You pay close attention to detail
- You stay calm in emotionally sensitive situations
- You enjoy working in a fast-paced environment
- You work well as part of a team
- You take pride in delivering exceptional customer service
- Previous customer service experience is preferred, but we'll provide all the training you need to succeed
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