Client Care Representative - The Landmark
$46,862–$63,398 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Process, update, and monitor service orders while executing daily operational tasks like merchandise intake, cycle counts, and reconciliation. Proactively resolve stock discrepancies and floor negatives same day to maintain smooth store operations and 85%+ audit compliance. Serve as a key point of contact for clients, guiding them through repair services and resolving concerns with empathy to uphold an 80%+ Net Promoter Score. Partner with Client Advisors to drive the Sales to Service program, identify client needs, and maximize relationship-building opportunities. Maintain strong internal communication to ensure a consistent, elevated experience across all touchpoints. This dual client-facing and operations-focused role serves as a foundation for growth within the Operations function at The Landmark.
Required Qualifications
- 2 years of prior experience in an administrative business environment
- Strong verbal and written communication skills
- Strong analytical skills
- Proficient in Microsoft applications
- Must be available to work flexible hours, including evenings, weekends, holidays, and overtime
- Ability to connect with Tiffany clients
- Organized and detail oriented
- Flexibility to perform different tasks based on day-to-day business needs
- Must have authorization to work in the United States
Desired Qualifications
- A college/university degree
- Experience in a technical environment
- Additional language proficiencies
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