Client Care Representative - Personal Lines Retention

Client Care Representative for Personal Lines Renewal at HUB International. Proactively engage clients before policy renewals to review coverage, identify gaps, and tailor solutions across habitational, travel, and automobile insurance. Build and nurture client relationships, ensure policies reflect evolving needs, and generate cross-sell opportunities to meet retention and satisfaction targets. Provide expert advice on Personal Lines products, stay informed on industry standards, and deliver exceptional service in a high-volume, fast-paced team. Role offers a hybrid work arrangement (in-branch and remote). Requires 1+ year of Personal Insurance experience; Level 2 General Insurance License is an asset but not required. Strong communication, attention to detail, and a proactive service mindset are essential. HUB offers training, licensing support, and development pathways; salary range $45,000–$50,000 with benefits and potential bonuses/commissions for some roles.