Client Care Representative - OpenRoad Auto

Client Care Representative at OpenRoad Auto focused on delivering exceptional customer experiences in a fast-paced, high-volume automotive service environment. Responsibilities include managing a high volume of outbound calls (approximately 80-120 per day) to provide customers with service information, creating/modifying/canceling service appointments via phone, email, and text, reviewing customer files for service needs, recalls, or campaigns, and booking required appointments. The role requires multitasking across multiple software applications, detailed note-taking after appointments, and maintaining an up-to-date customer database. Strong time management, initiative, and communication skills are essential, with proficiency in MS Word and Excel. A completed high school education or equivalent work experience is required; bilingual ability is an asset. OpenRoad emphasizes collaboration, growth, and a customer-centric culture with opportunities for training and development and an inclusive, equal-opportunity workplace.