Client Care Representative

Client Care Representative duties include answering incoming client telephone calls, dispatching and supervising scheduled HVAC service/maintenance calls, ensuring a professional first impression, sticking to approved greetings/scripts, notifying clients about technician arrival windows, and performing outbound calls to club membership clients to ensure satisfaction with repairs. Key skills include strong verbal/telephone communication, polite and customer-focused demeanor, ability to use computer software, and prior customer service experience. The role emphasizes timely call handling (before the third ring), adherence to scripted interactions, and clear communication to coordinate service delivery across the country. The position requires a high school diploma or equivalent and is located in Laurinburg, NC.