Client Care Representative
$35,000–$38,000 year
On-site · Teaneck, New Jersey, United States
Job Summary
Handle inbound client calls and assist with supervising and dispatching scheduled HVAC service and maintenance, ensuring a positive first impression with courteous communication. Adhere to the approved greeting/script, notify clients promptly if techs will be late, and perform outbound calls to club-members to confirm satisfaction with repairs. Requires strong verbal/telephone skills, comfort with computer software, and a customer-service mindset to support technicians and maintain reliable scheduling.
Required Qualifications
- High school diploma or equivalent required
- Above-average verbal and telephone communication skills are essential
- Must have good computer software skills
- Prior customer service experience preferred
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