Client Care Representative

Answer incoming client telephone calls, ensuring each is answered before the third ring while using the approved company greeting and script. Notify clients ahead of time if the assigned electrician cannot arrive within the scheduled window. Recognize that this interaction forms the client's first impression, maintaining a courteous and pleasant demeanor throughout. Book scheduled service appointments for Agreement Membership clients to offset any shortfall in repair calls. Requires above-average verbal communication skills, good computer software proficiency, and a high school diploma. Reports to the Call Center Manager.