Client Care Representative
$33,280–$33,280 year
On-siteWhitehouse, Texas, United States
Job Summary
Client Care Representative handles incoming client telephone calls, supervises and dispatches all scheduled service and maintenance calls, and reports to the Call Center Manager. Responsibilities include ensuring courteous communication, using the approved greeting/script, notifying clients in advance if a plumber will not arrive within the scheduled window, and calling Agreement Membership clients to book scheduled service appointments. The role includes rotating on-call duties and emphasizes strong verbal/telephone communication and computer software skills. Pay is contingent on experience and the position supports a service-oriented plumbing company.
Required Qualifications
- High school diploma or equivalent required
- Above-average verbal and telephone communication skills are essential
- Must have good computer software skills
- Service Titan experience required
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