Client Care Ops Consultant (Change Management)
Hybrid · Manila, Metro Manila, Philippines or Pasay, Metro Manila, Philippines
Job Summary
Channel Strategy Consultant within Visa's Client Care Operations, focused on optimizing processes and enabling AI-powered automation. Responsibilities include assessing workflows, designing innovative solutions to streamline operations, building or integrating autonomous AI agents and multi-agent systems, guiding change management with training and rollout plans, producing clear documentation and presentations, leading projects from discovery through delivery, translating business needs into technical requirements, and collaborating across stakeholders. The role emphasizes data literacy, executive communication, and AI strategy & architecture knowledge to align automation opportunities with organizational goals. A hybrid work arrangement with in-office days to be confirmed by the hiring manager is expected, and the position requires 3–7 years of relevant experience in consulting, transformation, or technology strategy, with hands-on AI tooling and cross-functional leadership capabilities.
Required Qualifications
- 3–7 years of experience in consulting, business transformation, technology strategy, or related fields
- Experience communicating with executives and senior managers, with the ability to frame technical insights in strategic terms
- Hands-on exposure to AI tools, intelligent agent frameworks, or automation platforms
- Strong analytical abilities with a structured approach to problem-solving and solution design
- Proven track record successfully managing cross-functional initiatives
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