Client Care Officer
On-siteJamaica, New York, United States
Job Summary
Greet and direct walk-in clients to appropriate personnel while achieving cross-sell and referral targets through opportunity spotting and product education. Manage cheque deposit boxes, conduct verification processes for envelopes and night logs, and print interim statements. Perform cheque book custodian duties, record returned cheques, and assist with daily close-of-business activities including teller lock-ups and surprise cash counts. Provide relief as a Client Service Representative when needed and ensure promotional materials remain available in the banking hall. Adhere strictly to Proceeds of Crime Act regulations. Submit applications via Sagicor's career portal by August 21, 2026.
Required Qualifications
- First Degree in Business Management or a related discipline from a recognised tertiary institution
- Two (2) years working experience in a Customer Service environment
- Sound knowledge of computer software packages such as word processing and spreadsheet applications
- Knowledge of the Bank's policies and procedures
- Knowledge of the proceeds of Crime Act (POCA)
- Customer-centric with good interpersonal, communication and complaint handling skills
- Ability to work in a fast-paced environment
- High degree of confidentiality
- Ability to multitask
Desired Qualifications
- Training in Customer Service is an asset
- Prior experience in a Commercial Bank would be a distinct advantage
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