Client Care Manager - Weekends
On-siteRaleigh, North Carolina, United States
EXPIREDRaleigh, North Carolina, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Manage incomplete and callout shifts while keeping schedules available and posting upcoming shifts for clients promptly. Use systems to offer shifts and answer at least 85% of incoming calls, returning all calls within 24 hours. Maintain a professional demeanor when building relationships with high-profile, private-pay, national accounts, and Bright Horizons cases. Work Friday through Monday from 5 p.m. to 6 a.m. A valid CNA license is preferred, along with strong knowledge of homecare regulations and conflict resolution skills.
Required Qualifications
- Able to promptly manage and complete incomplete shifts
- Capable of managing and filling callout shifts
- Maintain a professional demeanor
- Friday to Monday, 5 p.m. to 6 a.m.
- Excellent communication skills
- Ability to handle conflicts and make sound decisions
- Strong knowledge of homecare regulations and company policies
Desired Qualifications
- Valid CNA license preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.