Client Care Coordinator
On-siteEdison, New Jersey, United States
Job Summary
Welcome and onboard new clients to ensure an exceptional first experience. Answer phone calls, emails, and client inquiries with professionalism and empathy. Coordinate communication between clients, attorneys, and legal staff while tracking follow-ups so no client question goes unanswered. Manage incoming documents, notices, and client files with accuracy, keeping case records organized and up to date in the case management system. Request client reviews and help maintain an outstanding client experience. Join our boutique immigration practice in Edison, NJ, where you will work closely with a supportive team on diverse, impactful cases that directly contribute to life-changing outcomes for families seeking safety and reuniting loved ones.
Required Qualifications
- Proven experience in a client-facing administrative, customer service, legal support, or office coordination role
- Strong written and verbal communication skills with the ability to communicate professionally and empathetically with clients
- Demonstrated ability to manage multiple priorities, stay organized, and consistently meet deadlines in a fast-paced environment
- Experience tracking tasks, following up on outstanding items, and ensuring nothing falls through the cracks
- Exceptional attention to detail with a history of maintaining accurate records and documentation
- Proficiency with Microsoft Office and experience using CRM, case management, or other database software
- On-site location in Edison, NJ 08820
- Monday–Friday schedule
- 9:00 AM – 5:00 PM (EST) schedule
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