Client Care Coordinator
$31,200–$37,440 year
On-siteLynchburg, Virginia, United States
Job Summary
Coordinate and ensure clients are prepared for and attend all assigned virtual and in-person appointments. Transport clients to and from medical, clinical, and ancillary appointments as assigned. Assist with medication coordination, including pharmacy pickups and timely delivery to appropriate staff. Communicate with insurance providers regarding authorizations, denials, and coverage-related questions. Track, document, and communicate insurance authorization issues and denials to clinical, utilization management, and leadership teams. Serve as a liaison between clients, clinical teams, operations, and administrative departments to ensure clear, timely communication. Maintain accurate scheduling, tracking, and coordination records related to appointments and client movement. Support day-to-day health unit operations to ensure efficient workflow and minimal disruption to client care. Maintain confidentiality and comply with HIPAA, organizational policies, and professional standards at all times. Collaborate with department leaders to anticipate needs, resolve issues, and support continuity of services. This on-site, direct care role requires strong organizational skills and the ability to manage multiple priorities in a fast-paced environment. Occasional evenings or weekends may be required based on program needs.
Required Qualifications
- High school diploma or equivalent
- Demonstrated ability to coordinate schedules, logistics, and communication across multiple departments
- Ability to maintain professionalism and confidentiality in a healthcare environment
- Ability to work independently while collaborating effectively within a team
- Direct care and client-facing position
- On-site position with frequent interaction with clients and staff
- Regular movement throughout the facility and community for transportation and coordination needs
- Driving independently and with clients or staff
- Occasional evenings or weekends may be required based on program needs
- Mainspring conducts, as required, job-related background checks, drug testing, TB testing, verification of employment history, and/or reference checks prior to employment
Desired Qualifications
- Working knowledge of general medical and insurance terminology
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