Client Care Coordinator

Job Summary

Required Qualifications

• •High school diploma or equivalent
• •Associate's or bachelor's degree preferred
• •2+ years of experience in logistics, scheduling, transportation, client service, or a related field preferred
• •Proficiency with Google Workspace
• •Ability to quickly learn new software and internal systems
• •Strong attention to detail
• •Ability to manage multiple priorities in a fast-paced environment
• •Experience coordinating projects, schedules, shipments, or service requests is a plus
• •Familiarity with IT asset management, reverse logistics, or supply chain operations is preferred, but not required
• •Fluent in reading, writing, and speaking English
• •Legally authorized to work in the United States
• •Valid driver's license
• •Ability to pass a pre-employment drug screening
• •Ability to successfully pass a background check in accordance with company policy and client requirements
• •Ability to work in an office environment, with occasional visits to warehouse or client locations
• •Ability to remain stationary or move throughout the office for extended periods
• •Ability to frequently use a computer, keyboard, and phone throughout the workday
• •Ability to occasionally lift and move items weighing up to 25 pounds

Desired Qualifications

• •Experience in logistics, scheduling, transportation, customer service, or a related field is a plus
• •Ability to thrive in a fast-paced, collaborative environment where no two days are exactly alike
• •Ability to manage multiple priorities, coordinate schedules, and keep projects moving efficiently in a fast-paced environment
• •Strong verbal and written communication skills with a commitment to providing an exceptional client experience
• •Experience coordinating pickups, shipments, transportation, or other scheduling-related activities while keeping stakeholders informed
• •Proactively identify issues, adapt to changing priorities, and resolve challenges quickly while maintaining a positive client experience
• •Maintain accurate records, update internal systems, and ensure logistics information is complete and reliable
• •Comfortable learning new software, managing shared communication platforms, and collaborating effectively across teams, clients, and vendors
• •Ability to coordinate and schedule client pickups, ensuring all logistics are planned accurately and efficiently
• •Serve as a primary point of contact for clients by responding to inquiries via phone, email, tickets, and the ER2 Portal
• •Monitor pickup status, communicate updates, and proactively resolve scheduling issues, delays, or changes
• •Partner with drivers, vendors, account managers, and operations teams to ensure successful pickups and deliveries
• •Coordinate freight shipments and transportation requests, ensuring shipments are properly arranged and delivered on time
• •Manage shared communication channels, including inboxes, voicemail, and support tickets, responding promptly to client requests
• •Maintain accurate records by updating internal systems with pickup details, client information, transportation costs, and other logistics data
• •Ensure logistics activities comply with company policies and applicable transportation and environmental regulations
• •Support cross-functional logistics initiatives and special projects as business needs evolve