Client Care Coordinator and Scheduler
On-site · Montgomery, Alabama, United States
Job Summary
Client Care Coordinator and Scheduler oversees scheduling and client-care coordination for SYNERGY HomeCare. Responsibilities include organizing client and caregiver schedules, onboarding clients to transfer data to schedule systems, maintaining accurate client assessments, conducting on-site training for caregivers, communicating regularly with caregivers and clients/families, assisting with onboarding new employees, contributing to retention planning, and participating in on-call rotations. Strong skills in scheduling software (AxisCare or CRM), Google Suite, Excel, PowerPoint, and excellent verbal/written communication are essential; leadership, organizational, time-management, and customer-satisfaction abilities are required. This role may require night-time and weekend coverage as needed.
Required Qualifications
- Knowledge of scheduling and on-call procedures
- Experience in healthcare or home care (preferred)
- Proficiency in Google Suite, Excel, PowerPoint
- Knowledge of AxisCare or CRM
- Leadership and organizational skills
- Customer satisfaction and human relations abilities
- Time management
- Exemplary communication skills
- Onboarding of clients and employees
- Data transfer to schedule/AxisCare
- On-site training capability
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