Client Care Coordinator

Welcome clients and pets with warmth, answer calls and messages, and schedule evaluations and follow-up appointments. Manage confirmations, cancellations, and waitlists while processing payments and maintaining accurate records. Educate pet parents on rehabilitation services, treatment plans, and pricing, then coordinate communication between clients and the clinical team. Build relationships with veterinary hospitals, trainers, groomers, and rescue organizations by introducing Alpha, scheduling Lunch & Learn presentations, and delivering educational materials. Represent the practice at community events, track outreach activities, and identify new referral opportunities throughout Northern New Jersey. Assist therapists with basic patient preparation, equipment maintenance, and non-clinical patient care tasks while supporting daily operational workflow and team communication.