Client Care Coordinator 9am-6pm
$37,440–$41,600 year
On-siteWest Des Moines, Iowa, United States
Job Summary
Coordinate scheduling by communicating consistently with field staff, clients, and caregivers to ensure accurate and timely visit assignments. Maintain and update employee and client calendars daily within the agency's electronic database to ensure all shifts and visits are properly assigned and documented. Respond professionally and promptly to scheduling inquiries from staff, clients, physicians' offices, and external partners. Run and review daily scheduling and compliance reports, following up with field staff to address missed visits, pending orders, or staffing gaps. Support coordination of care by proactively identifying scheduling conflicts and assisting with solutions to ensure uninterrupted service delivery. Work 9am-6pm shifts.
Required Qualifications
- High School Diploma or GED
- Valid driver's license
- Proper auto insurance
Desired Qualifications
- 3-5 years of scheduling experience
- 1-2 years of home care experience
- Strong knowledge of scheduling principles
- Organizational methods
- Office procedures
- Proficiency with computers
- Proficiency with phones
- Proficiency with other office equipment
- Effective communication skills
- Ability to maintain confidentiality
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