Client Care Center-Consumer Account Security Claims
On-siteCookeville, Tennessee, United States
Cookeville, Tennessee, United StatesOn-siteFull TimeMid LevelHigh School Or EquivalentEnterprise
Full TimeMid LevelHigh School Or EquivalentEnterprise
Job Summary
Deliver exceptional client care in the Truist Care Center by handling incoming calls for routine and low-complexity inquiries, educating clients on bank products and self-service options, and guiding resolution of issues across the Care Center, branches, and other lines of business. Act as a client advocate to track complaints and feedback, investigate and resolve requests using a consultative approach, identify and escalate bank errors or regulatory concerns, and follow established policies and laws to protect clients and Truist while supporting ongoing personal and professional development.
Required Qualifications
- High School diploma, or equivalent education and related training or experience
- One year of client servicing work experience (call center, retail, hospitality, medical, etc.)
- Proficiency in computer applications (e.g. Windows, Microsoft Office), technical skills, interpersonal abilities, problem-solving skills and ability to work efficiently across multiple platforms
- Proficiency in written and verbal communications (including grammar and spelling)
- Satisfies regulatory requirements for holding the position, including meeting the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.