Client Care Center-Consumer Account Security Claims
On-site · Orlando, Florida, United States
Job Summary
Handle incoming calls for routine and low complexity inquiries regarding Truist products, procedures, systems, or policies for new and existing clients. Deliver care through exceptional client service and create a differentiating client experience while providing support to internal and external clients by executing on Truist’s purpose, mission and values. Investigate and provide resolution to clients’ requests to Care Center, branches and other lines of business, requiring use of one specialty (e.g. business care, card, loan servicing). Utilize a consultative approach to resolve client issues through educating the clients of bank products and services. Identify and escalate bank errors and regulatory concerns that pose a risk to the bank. Inform and educate clients on their self-service options through various Truist technologies to improve their individual banking experience. Follow established policies, procedures, guidelines, regulations, and laws to protect both our clients and Truist from any unnecessary risk. Embrace ongoing personal and professional growth and development by participating in required and voluntary educational opportunities, BRG activities and other work-related activities.
Required Qualifications
- High School diploma, or equivalent education and related training or experience
- One year of client servicing work experience (call center, retail, hospitality, medical, etc.)
- Proficiency in computer applications (e.g. Windows, Microsoft Office), technical skills, interpersonal abilities, problem-solving skills and ability to work efficiently across multiple platforms
- Proficiency in written and verbal communications (including grammar and spelling)
- Satisfies regulatory requirements for holding the position, including meeting the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act
Desired Qualifications
- Customer service experience
- Strong communication and problem-solving skills
- Proficiency in computer applications (Windows, Microsoft Office)
- Ability to work across multiple platforms
- Ability to meet regulatory requirements per TILA Loan Originator Compensation rule
- High School diploma or equivalent
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