Client Care Assistant
On-siteBisley, England, United Kingdom of Great Britain and Northern Ireland
Job Summary
Greet clients in person and over the phone, managing appointments, bookings, and rescheduling to optimize the practice diary. Handle client queries, process payments and insurance claims, and triage emergency appointments by contacting clients to rearrange as needed. Maintain a calm reception area, update client records, prepare paperwork, and assist with administrative tasks including email correspondence and stock checks. Promote Medivet services and preventative healthcare while working collaboratively within the team. Support the Guildford practice on weekends with a 1 in 4 Saturday rotation.
Required Qualifications
- Good numeracy skills
- Experience of using online appointment booking systems
- Ability to prioritise
- Ability to remain calm under pressure
- Flexibility
- Willingness to learn
- Available to work weekends
- Available to work 1 in 4 Saturdays
Desired Qualifications
- Previous veterinary receptionist experience
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