Client Care Assistant
On-siteDorking, England, United Kingdom or Sutton Greater London, England, United Kingdom
Job Summary
Conduct reception duties by greeting clients on arrival, updating records, and managing messages while triaging emergency appointments and rearranging schedules as needed. Maintain the practice diary to optimize appointment availability, process repeat prescription orders, and ensure online booking slots are available. Answer client phone calls and collaborate within a supportive team to deliver exceptional care. This role offers 5 weeks' annual leave plus Bank Holidays, with previous veterinary receptionist experience being desirable. Medivet is a family of veterinary professionals committed to supporting each other and ensuring every pet receives the best care.
Required Qualifications
- You're skilled at providing exceptional client facing care
- excellent reception skills
- good numeracy skills
- experience of using online appointment booking systems
- able to prioritise
- can remain calm under pressure
- flexible
- willing to learn
Desired Qualifications
- Previous veterinary receptionist experience
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