Client Care Assistant
On-siteBamber Bridge, England, United Kingdom of Great Britain and Northern Ireland
Job Summary
Greet clients on arrival, update records, and manage messages while triaging emergency appointments and rearranging schedules as needed. Optimize the practice diary to ensure appointment availability aligns with the team's skillset, process repeat prescription orders, and handle online booking requests. Maintain a calm, friendly approach in a fast-paced environment to deliver exceptional care to clients, patients, and colleagues. This role supports Medivet Bamber Bridge's Advanced First Opinion Practice, which offers orthopaedic surgery and laparoscopic procedures, within a recently refurbished reception area.
Required Qualifications
- excellent administrative and organisational skills
- Previous customer service and administration experience
- good numeracy skills
- experience of using online appointment booking systems
- prioritise
- remain calm under pressure
- flexible and willing to learn
Desired Qualifications
- Previous veterinary receptionist experience
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