Client Advocate
$40–$65,000 year
On-siteGermantown, Tennessee, United States
Job Summary
Onboard new clients by working directly with the Sales Team, then train new users and assist existing clients with questions while adhering to SLA timescales. Investigate and document customer-reported defects, collaborate with departments to resolve issues, and provide feedback to product and development teams. Assist in creating training materials for customers and new hires, and accurately record interactions and update account information in HubSpot. This role requires a passion for equestrian life and SaaS, with a Bachelor's degree or equivalent experience, 2-4 years of customer-facing technical troubleshooting, and strong communication skills. Fully remote with a flexible schedule.
Required Qualifications
- Bachelor's degree in communications, marketing, or related field. Or, equivalent experience
- Personal knowledge and experience in the Equestrian world
- Strong writing and communication skills; excellent phone presence
- Organized and self-driven
- Tech savvy and a quick learner
- 2-4 years of experience handling customer-facing technical troubleshooting in a SaaS environment
- Enthusiasm for helping customers find solutions
- Ability to retain ownership of an issue until resolved
Desired Qualifications
- Entrepreneurial, start up, or small business experience
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