Client Advisor | The Mall at Short Hills
On-siteShort Hills, New Jersey, United States
Job Summary
Deliver quality client service and achieve individual sales goals by exceeding KPIs for sales volume, units per transaction, and average dollar per transaction. Build lasting client relationships through expert product knowledge detailing craftsmanship and narrative, while developing a dynamic local and international client book. Ensure a welcoming environment by offering best-in-class service in person, over the phone, and via electronic communication. Partner with management to resolve client issues and participate in floor moves, merchandising, visual merchandising, and housekeeping as needed. Assist with packing and wrapping merchandise, and conduct inventory and cycle counts to protect boutique assets. Work assigned shifts with flexibility for nights, weekends, and holidays, adhering to all company policies and operating procedures.
Required Qualifications
- 1+ years Retail Sales and/or Client Service experience in a luxury consumer goods environment
- Ability to develop strong and lasting relationships with people through strong communication, organization, and follow-through skills
- Strong drive for business results with a passion for creativity, fashion, and the brand
- Ability to prioritize tasks and manage time in a fast-paced environment
- Ability to work assigned shifts with reasonable flexibility, including nights, weekends, and holidays as scheduled
- Ability to operate all equipment necessary to perform the job (answering phones, operating cash register, using computers) and all other office equipment
- Physically able to stand for extended periods and handle merchandise, including lifting and moving items up to approximately 30 lbs
- Willingness to adhere to all company policies, procedures, regulations, and standards
Desired Qualifications
- High school or equivalent education, preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.