Client Advisor - Selfridges
$31,250–$35,000 year
On-site · London, England, United Kingdom
Job Summary
Client Advisor for Marni concession at Selfridges London focusing on in-store luxury retail sales, clienteling, storytelling, cross-selling, CRM initiatives, and premium customer service. Responsibilities include welcoming and assisting clients, building long-term client relationships, handling complaints, demonstrating product knowledge, leading on the selling floor, driving individual and team sales targets and KPIs, managing payments and tax-free transactions, ensuring high shop-floor standards and stock procedures, contributing to security, staying current with fashion trends, and nurturing customer-centric CRM activities. Requirements include fashion/luxury retail experience, a proven sales and client-relationship background, strong communication, detail orientation, proficiency with MS Word/Excel/Outlook, and fluent English (additional languages a plus). Compensation includes a salary range of £25,000–£28,000 with commission; location is London with a focus on an in-store experience.
Required Qualifications
- Previous experience in fashion/luxury retail
- Proven track record of successful sales generation and client relationship development
- Results-driven and customer-focused mindset
- Strong communication skills (verbal, in person, via email, SMS, etc.)
- Strong attention to detail
- Proficient computer knowledge (MS Word, Excel, Outlook)
- Fluent written and spoken English is mandatory; additional languages are a plus
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