Client Advisor
On-siteInverness, Nova Scotia, Canada
Job Summary
Deliver exceptional customer service by completing transactions, engaging in needs-based conversations, and communicating with clients throughout the branch. Identify needs and provide tailored financial advice and solutions at the point of first contact, while contributing to team sales results through listening and spotting opportunities to introduce RBC partners. Resolve client concerns at the first point of contact, educate clients on digital capabilities, and manage risks by adhering to compliance routines and controls. Work 37.5 hours weekly as a salaried trainee in Inverness, Canada, with a focus on client-first values and collaborative team performance.
Required Qualifications
- Proven customer service skills
- Drive and self-motivation
- Excellent communication skills
- Emotional intelligence
- Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
- Personal flexibility to work flex hours
- Eagerness to learn
- Determination to succeed
Desired Qualifications
- Sales experience in the financial or service industry
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