Client Advisor, Full Time
On-siteAventura, Florida, United States
Job Summary
Demonstrate active leadership on the selling floor to drive individual and team objectives while managing stock of designated areas. Transform each client experience into magical moments by creating a hand-crafted experience, engaging in the selling ceremony, and promoting cross-selling to increase UPT sales metrics. Capture customer data in the company's CRM database to maintain and develop long-term authentic bonds with clients. Think innovatively about generating new ways to create tangible value, clearly understand company set KPIs, and identify strategies to enhance performance standards. Work a part-time schedule of 20-29 hours per week, including mornings, evenings, and weekends based on store needs.
Required Qualifications
- Regular and reliable attendance
- Part-time schedule (20-29 hours per week)
- Required to work a variety of hours, which may include mornings, evenings, and weekends, based on store needs
- Physical ability to wait on customers and fit them properly with shoes
- Proficient English language skills
- Previous retail sales experience
- Knowledge of second language
- Strong interpersonal and communication skills
- Ability to read, write, and interpret instructional documents
- Ability to effectively communicate with customers, peers, and management
- Ability to communicate on the telephone with proper etiquette
- Ability to multi-task while being attentive to customers
- Ability to work as part of a team
- Ability to take initiative independent of direct supervision
- Physical ability to lift at least 20 lbs
- Physical ability to stoop, sit, kneel, crouch, and climb step stools
- Physical ability to stand for extended periods
- Physical ability to move, talk, hear, reach, and grab
- Clearly understand company set KPI's
- Ability to identify strategies to enhance performance standards
- Ability to take an aggregate approach to identify and recommend merchandise across all channels
- Computer knowledge to track inventory
Desired Qualifications
- Luxury retail experience
- Acting and thinking first of the client and their experience
- In-depth knowledge of the desires, needs and expectations of luxury clients
- Being a master of storytelling and the art of asking engaging questions
- Courageous with ideas and innovative in your approach
- Always ready to grow and learn
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