Client Advisor - Carnaby Street

Client Advisor at Diesel on Carnaby Street delivering exceptional in-store client experience through storytelling, engaging questioning, and building long-term client relationships. Demonstrates product knowledge and brand understanding, drives sales performance and KPIs, actively cross-sells across departments, and manages payments, returns, and tax-free processing with punctual accuracy. Maintains high standards of shop floor presentation, visual displays, and stock procedures while contributing to security and loss-prevention. Proactively develops client relationships through CRM initiatives and stays current with fashion trends, ensuring a handcrafted, client-centric shopping experience. Strong communication skills, authentic service mindset, and willingness to grow within a luxury retail environment.