Client Activation/Success Executive
On-siteLahore, Punjab, Pakistan
Job Summary
Onboard new clients to set up listings, manage vehicles, and initiate bookings on the 1Now platform. Build long-term relationships to ensure client satisfaction and active usage while guiding them through listing optimization and lead coordination. Educate clients on promoting their car rental business via social media and local ads, then monitor usage data to re-engage inactive accounts. Collaborate with sales, marketing, and tech teams to refine the platform based on direct client feedback. This role bridges client success and marketing activation for a SaaS fleet management solution designed to help car rental owners manage operations without heavy marketplace commissions.
Required Qualifications
- Bachelor's degree in marketing, Business, or a related field
- 1–3 years of experience in Customer Success, Marketing, Sales, or Business Development, preferably in SaaS, technology, or mobility industries
- Excellent English communication skills (spoken and written)
- Strong understanding of customer lifecycle, engagement, and retention strategies
- Experience using CRM or customer engagement tools (e.g., HubSpot, Salesforce, or Intercom)
- Basic understanding of digital marketing and customer acquisition
- Ability to multitask and manage multiple client accounts
- Problem-solving mindset with a passion for client satisfaction and measurable outcomes
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