Client Account Services - Project Manager II
On-site · Brooklyn, New York, United States
Job Summary
Project Manager II in the Client Account Services Governance Team to partner with global stakeholders to execute governance routines and controls assurance activities, including IAS charter re-certifications, regulatory submissions, independent process testing, and issue management. You will identify risks and trends, conduct root-cause analysis for breaches/incidents, support process improvements, and deliver clear governance reporting to senior forums. You will also lead governance of operational process and location strategy migration initiatives end-to-end, ensuring successful implementation and go-live readiness. Responsibilities include collaborating with internal stakeholders on IAS charter re-certifications and regulatory submissions, performing independent testing of operational processes, validating remediation, conducting breach/incident root cause analysis, creating training materials, delivering governance presentations, overseeing charters lifecycle, ensuring outsourcing/documentation compliance, identifying issues/risks/trends, and leading end-to-end execution of location migrations with strategic alignment and quality adherence.
Required Qualifications
- 3+ years’ experience in governance, operational risk, controls, audit, QA, or process assurance within financial services or a complex regulated environment
- Demonstrated ability to perform process testing/controls testing, document results, and drive remediation follow-through
- Experience managing issue validation, corrective action tracking, and closure governance
- Strong capability to conduct root cause analysis and translate findings into actionable process improvements
- Proven ability to build partnerships and influence outcomes with global stakeholders across Operations and control functions
- Strong written and verbal communication skills, including experience producing governance decks and presenting to forums/senior stakeholders
- Strong organizational skills with ability to manage multiple deliverables with accuracy and timeliness
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