Client Account Manager
Hybrid · Alpharetta, Georgia, United States or Milton, Georgia, United States
Job Summary
Client Account Manager responsible for maintaining and growing relationships with clients, serving as the primary point of contact, coordinating with internal teams to ensure a frictionless client experience, driving renewals and cross-sell opportunities, and developing account plans and solutions tailored to client goals. Requires Bachelor’s degree (or equivalent), 2+ years in client management, strong communication and relationship-building skills, and experience with SaaS/tech products (including ChMS, Giving, Mobile) and related systems (Salesforce, Workday, Zendesk). The role emphasizes proactive issue identification, cross-functional collaboration, and delivering high client satisfaction and value.
Required Qualifications
- Bachelor’s degree or an equivalent combination of education and experience
- 2+ years of experience in client management or related field
- Excellent verbal and written communication, organization and follow-up skills
- Experience in SaaS or technology industry, preferred
- Ability to learn and demonstrate company product solutions (ChMS, Giving, Mobile, etc.)
- Ability to learn and use internal business systems (Salesforce, Workday, ZenDesk, etc.)
- Proficient in Microsoft Office - Word, Excel, PowerPoint, Outlook
- Strong relationship-building and collaboration skills
- Ability to navigate difficult conversations toward positive outcomes
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