Client Account Manager (Remote)
$150,000–$200,000 year
RemoteUnited States or Japan
Job Summary
Proactively identify, pursue, and close upsell and cross-sell opportunities within the existing client base to drive account growth and meet quarterly revenue targets. Own the full renewal cycle, negotiating contract terms and pricing to meet or exceed budgeted renewal targets. Lead new client onboarding, build long-term account growth plans mapping product usage to client goals, and promote broader adoption of PracticeMatch's product suite to increase client ROI. Resolve client problems quickly, maintain accurate CRM data and billing records, and document communications in the proprietary database. Travel to client locations, physician shows, and provider shows as needed to build relationships and identify growth opportunities. This role requires a Bachelor's degree and 3+ years of account management experience in a B2B environment, with proficiency in Microsoft Office and CRM tools.
Required Qualifications
- Bachelor's degree (BA or BS) from a four-year college or university
- at least 3 years of Account Management (with sales) experience
- Associate's degree with at least 5 years of Account Management experience
- 3+ years of experience in account management, sales, or customer success in a business-to-business (B2B) environment
- demonstrated track record of meeting growth, upsell, or retention targets
- Proven track record of meeting or exceeding sales, renewal, or upsell targets in a quota-carrying or goal-driven role
- strong negotiation skills for contract renewals and pricing discussions
- Self-motivated, assertive, and competitive, with the ability to achieve individual and team goals with minimal oversight
- Ability to build credibility and trust quickly, balancing client advocacy with a results-oriented, revenue-focused mindset
- Proficiency with Microsoft Office Suite (including Excel and Word) and CRM/pipeline management tools
Desired Qualifications
- Physician recruitment experience preferred but not required
- Experience using AI tools a plus (Claude, Copilot, etc.)
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