Client Account Manager
$70,000–$105,000 year
On-siteFairfax, Virginia, United States
Job Summary
Design, implement, and support IT infrastructure solutions including firewall security, LAN WAN networks, server environments, and storage systems. Provide onsite and remote monitoring, troubleshooting, and maintenance while performing service and preventative maintenance activities. Build strong client relationships by understanding operations to recommend IT strategies aligned with business goals and communicate effectively with executives and end users. Collaborate with internal teams to resolve issues, support sales efforts with technical expertise, and identify new business opportunities through asset management and budgeting planning. Maintain in-depth knowledge of M3TC's service offerings to deliver comprehensive IT solutions across the Washington, D.C., and Denver areas.
Required Qualifications
- Associate's degree in Computer Science, Information Technology, Business Technology, a related field, or equivalent professional experience
- Minimum of four 4 years of experience as a Systems Administrator, Systems Engineer, or in a related technical role
- Proficiency in Microsoft Windows operating systems and Apple macOS
- Proficiency with Microsoft 365, Google Workspace, Microsoft Office, and QuickBooks
- Experience supporting desktop, laptop, and server hardware from Apple, Dell, Lenovo, or HP
- Proficiency with networking concepts, protocols, and infrastructure design
- Experience with hardware and cloud storage solutions
- Working knowledge of firewall security, endpoint security, web content filtering, and vulnerability scanning tools
- Moderate experience architecting server, network, security, and disaster recovery solutions
- Valid driver's license
- Proof of automobile insurance
- Reliable transportation capable of safely carrying IT equipment (motorcycles are not suitable)
- Ability and willingness to travel as needed
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