Client Account Manager
On-siteGrand Blanc, Michigan, United States
Job Summary
Manage assigned client accounts from payment processing through issue resolution, serving as the primary client contact for relationship management and problem-solving. Resolve reimbursement and claim issues while conducting regular check-ins and business reviews to help providers maximize insurance reimbursement. Collaborate with Operations, Finance, and Technology teams to coordinate solutions and monitor account performance with accurate documentation. This role focuses on business operations and customer success within ARMS's proprietary BOOST platform, supporting physical therapy providers rather than handling clinical care or front desk duties.
Required Qualifications
- Two or more years of professional client-facing experience
- Excellent written and verbal communication skills
- Strong organizational and follow-through abilities
- Comfortable managing multiple priorities
- Proficient with Microsoft Office
Desired Qualifications
- CRM experience such as Salesforce
- Associate's or Bachelor's degree
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