Client Account Lead - Strategy & Transformation (Pharma)
On-site · Zürich, Zurich, Switzerland
Job Summary
Client Value Partner leads the end-to-end customer value journey for Celonis’ most strategic customers, engaging with C-level executives to define long-term vision and drive adoption of the Celonis platform. The role chairs cross-functional teams to ensure value realization, oversees program staffing, mentors organizational design and Centers of Excellence, and leads initiatives across communities and industry events. Candidates should demonstrate extensive experience in executive relationship management, large-scale transformation programs, change management, and ability to translate use cases into business impact, with a strong emphasis on customer satisfaction, delivery alignment, and strategic leadership.
Required Qualifications
- Minimum 15 years of relevant customer success, strategy consulting, or related experience (or similar industries such as Production, Manufacturing etc.) required
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations
- Experience with AI-based transformation is a strong plus
- Deep exposure to and experience with successful change management practices
- Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence
- Knows how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads
- Possess a natural and consultative approach when engaging with senior executives
- Strong team player who inspires the team with a patient and entrepreneurial leadership style
- Project management: ability to organize and manage multiple streams
- Strong communication skills and ability to translate Celonis use cases into customer business landscape
- Are self-motivated, proactive team player
- Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders
- Total compensation package will include base salary + bonus/commission + equity + benefits. Please note that the base salary range is a guideline, and that the actual total compensation offer will be determined based on various factors, including, but not limited to, applicant's qualifications, skills, experiences, and location.
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