Client Account Executive
On-siteSubiaco, Western Australia, Australia
Job Summary
Act as the primary relationship contact for key clients outside day-to-day support and consulting delivery, representing the iCatalyst brand with a strong customer-first mindset. Build trusted, long-term relationships with client stakeholders across operational, management, and executive levels while identifying and managing new opportunities across projects, work orders, licensing, and managed services. Prepare Statements of Work and proposals in consultation with delivery teams, manage sales processes through closure, and facilitate regular account management and review meetings. Work with support and customer success teams to ensure SLAs are met and act as an escalation point for out-of-scope requests and commercial discussions. Maintain accurate CRM records and provide client insights to support marketing and business development initiatives. This WA-based role covers WA and some national clients with travel, contributing to revenue growth and retention within a Microsoft Dynamics 365 partner team.
Required Qualifications
- At least five years' experience in a similar account executive, client relationship, sales or business development role within software, technology, consulting or professional services
- A strong understanding of ERP, CRM, business applications or business process improvement, ideally within the Microsoft Dynamics 365 ecosystem
- Excellent written and verbal communication skills, with the ability to communicate confidently with end users, managers, senior executives and boards
- Strong commercial acumen and the ability to manage opportunities, proposals and client discussions professionally
- A consultative approach to sales, with a focus on creating value rather than simply selling products or services
- Strong relationship-building skills and a reputation for professionalism, integrity and follow-through
- Confidence working both autonomously and as part of a collaborative national team
- A proactive, self-motivated and goal-oriented mindset
- A natural curiosity about business, technology and how organisations can improve through better systems and processes
- WA based clients
- managing clients across Australia
- some travel may be required
Desired Qualifications
- Experienced candidates will also be considered to manage enterprise accounts
- Tertiary qualifications
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