Client Account Director Technology-Corp Growth Acct Mgmt Technology

Expand business footprint with existing clients; align Company strategies with client to maintain and grow revenue. Oversee contract renewals and negotiations, present solutions based on understanding of client's business issues, and act as a strategic manager for internal resources and client contacts to negotiate, close and implement new business. Lead negotiations to protect Company interests from business and legal perspectives, provide guidance on deal assumptions such as call volumes and service levels, and collaborate with sales leadership to craft development strategies. Responsible for the department's overall performance, ensuring customer satisfaction, enforcing policies, and providing feedback for process improvements.