Client Access Representative, Dental - 11005
On-siteDenver, Colorado, United States
Job Summary
Greet and direct clients, vendors, and visitors at the lobby while registering and scheduling them for health-related services. Independently complete comprehensive client registration processes, verify insurance coverage, create health records, and enter data into the electronic health record. Conduct insurance status verification, connect clients to enrollment resources, and make daily reminder calls to support appointment adherence. Maintain and manage health records in compliance with HIPAA, including scanning, indexing, archiving, and secure destruction of sensitive information. Process requests for disclosure of protected health information and facilitate communication between clients, providers, and internal departments. Provide coverage across multiple client access sites in the Denver Metro Area as needed. Bilingual English/Spanish speaking is required.
Required Qualifications
- Valid driver's license
- High school diploma or equivalent
- Bilingual English/Spanish speaking
- Strong critical thinking, conflict resolution, and decision-making skills in high-pressure environments
- Exceptional customer service and interpersonal communication, with emotional intelligence and cultural humility
- Ability to organize, prioritize, and manage multiple tasks in a fast-paced environment with frequent client interaction
- Strong interpersonal skills to respectfully interact with individuals exhibiting a wide range of behaviors
- Ability to implement de-escalation and crisis intervention techniques with situational awareness
- Awareness and application of Trauma-Informed Care practices
Desired Qualifications
- Previous customer service, front desk, or medical office experience
- Experience working with vulnerable or underserved populations
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