Clerk
$33,280–$35,360 year
On-siteDelphi, Indiana, United States
Delphi, Indiana, United StatesOn-siteFull Time$33,280–$35,360 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Serve as the "first face" of the clinic by answering phones, directing calls to nursing triage or staff, and communicating with patients via phone, letters, and in person. Strategically schedule patients to maximize staff efficiency while completing patient check-outs with billing reconciliation and cash collection. Scan documents and patient records into the EHR and act as a translator for nursing staff as needed. Cover all clinics' staffing including occasional Saturdays, with primary location in Delphi, IN, and travel to Burlington, Monon, and Wolcott as required.
Required Qualifications
- High School Diploma/GED
- Three years of experience in a clerical or administrative support role
- Basic computer skills with proficiency in Word and Excel
- Excellent communications skills with a customer service focus
- Understanding of basic math and cash handling processes
- Must be located in Delphi, IN
- Must be available for occasional travel to Burlington, Monon, and/or Wolcott clinics
- Must be available for Monday-Thursday, 10:00am – 7:00pm, and Friday, 8:00am-5:00pm
- Must be available for occasional Saturday coverage, 8:00am – 12:00pm
- Must be able to act as translator as needed by nursing staff
- Must be able to communicate with patients (phone, letters, in person)
- Must be able to assist in scanning documents and patient records into the EHR
- Must be able to cover all clinics' staffing as needed
- Must be able to complete patient check-out with billing reconciliation and cash collection, as required by insurance status
- Must be able to answer phone and direct calls appropriately to nursing triage, direct schedule, or other staff delegation
- Must be able to serve as the 'first face' of the clinic to patients and community stakeholders
- Must be able to strategically schedule patients, maximizing staff efficiency, and maintain high client satisfaction
- Must be able to complete a background check
- Must be classified as Non-Exempt (Eligible For Overtime)
Desired Qualifications
- Bilingual (English/Spanish)
- Experience with Electronic Health Record systems
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