Clerk
On-sitePower, Montana, United States
Job Summary
Establish and maintain a positive customer service experience for Mountain View Co-op customers, clients, and vendors through professional interpersonal interactions. Handle customer complaints promptly and professionally while providing feedback to managers. Ensure the location is properly stocked, faced, and that perishable products are rotated and refrigerated as required. Maintain accurate cash control, operate the Point of Sale system, and inform customers of promotions and safe product handling procedures. Work varied shifts and days as required, reporting for duty in a fit condition while complying with dress code and safety rules regarding flammable and toxic materials.
Required Qualifications
- High School diploma or GED
- Prior customer service experience
- Forklift Certification or ability to obtain
- Clarity of speech and hearing that permits the employee to communicate effectively with internal and external customers
- Clarity of vision to include; near and far vision, ability to focus while operating computers and viewing monitors, and ability to read printed materials
- Manual dexterity that permits the employee to operate a personal computer, organize files, handle products, and operate equipment
- Ability to lift 50 pounds
- Ability to walk, stand, and reach for the duration of the shift
- Ability to occasionally stoop, kneel, and climb
- Customer service
- Phone etiquette
- Organization
- Basic math
- MVC products and purposes
- Word processing and spreadsheet programs
- Safety rules, procedures, and practices
- Establish effective working relationships with management, co-workers, and the general public
- Report to work on-time and as scheduled
- Communicate effectively with others in both technical and non-technical terms
- Operate a personal computer utilizing word processing, spreadsheet, and database applications appropriate to the assigned duties
- Follow verbal and written instructions
- Work varied shifts and days as required of the position
- Positive and cooperative attitude that promotes teamwork, integrity, honesty, and helpfulness
- Embrace and exhibit MVC's philosophy and culture of customer service
- Maintain a positive and cooperative attitude
- Professional interpersonal interactions
- Prompt and professional manner
- Accurate cash control
- Follow MVC's credit policy
- Operate the Point of Sale (POS) system
- Provide enough information so that the fuels balance if any Triple E/Epicor transaction have an error
- Assist in any facility and equipment maintenance when applicable
- Practice and encourage workplace safety
- Handle and work in proximity to flammable materials, such as diesel fuel, unleaded gasoline, kerosene, and propane, as well as toxic chemicals, such as herbicides and other agricultural chemicals which affect public safety or public health
- Report for duty in a fit condition
- Comply with the location dress code and acceptable personal hygiene
Desired Qualifications
- Forklift Certification or ability to obtain is preferred
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