Clerk II Hotel
On-siteLas Vegas, Nevada, United States
Job Summary
Provide guests with a friendly and efficient check-in and check-out experience while selling rooms and managing yield management. Resolve customer complaints and answer inquiries regarding hotel services, events, and local attractions. Complete registration forms, input data, retrieve keys, calculate bills, and accept payments using cash and credit procedures. Communicate with Executive Hosts, run reports, and balance all transactions at the end of shift. Operate manual procedures during computer failures and utilize systems like LMS, CMS, and Hot Sauce/Espresso. Work flexible shifts standing for long periods, maintaining detail orientation and multitasking ability. Must obtain necessary gaming certifications and licenses.
Required Qualifications
- High school diploma or equivalent
- minimum 6 months front desk experience
- Ability to utilize basic office machines and telephone
- Minimum typing speed 45 WPM
- 10-key experience
- Ability to communicate with guests and staff in English
- Knowledge of hotel key system
- Must be able to work flexible shifts
- Able to stand for long periods of time
- Detail oriented and able to multitask
- Ability to add, subtract, and audit accounts
- Money handling experience and ability to operate electronic draft system
- Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems
- Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations
Desired Qualifications
- 10-key experience a plus
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