Clerk/Accounting Clerk - 90295358 - Boston
$59,467–$79,290 year
On-siteBoston, Massachusetts, United States
Job Summary
Greet and service passengers at the ticket counter or station floor, ensuring proper ticketing and travel document verification before platform admission. Safeguard company funds by making timely ticket reports and prepare related documentation. Maintain equipment through preventative care of ticket printers and Quik-Trak machines, while handling checked baggage, package express, and company materials. Assist customers with special needs, disseminate verbal and printed information regarding schedules and fares, and perform janitorial duties as assigned. Work under pressure with minimal supervision while complying with all corporate and station policies.
Required Qualifications
- Skilled in the processing of all types of Amtrak tickets
- Thorough understanding of tariffs to properly price tickets
- Qualified with the operation of Arrow, Railres/Stars and Quik-Trak
- High School Diploma or GED
- Ability to lift 50lbs
- Proficient with baggage & express operation
- General experience with computer-based office equipment
- Ability to work under pressure
- Ability to learn policy and procedures quickly
- Ability to work with minimal supervision
- Must comply with the company's uniform and grooming policy
- Read, speak, and write in English
- Excellent oral and written communication skills
- Ability to maintain a positive, good-natured attitude
- Comfortable with interacting with customers
- Comfortable speaking on a public address system
- Comfortable using Amtrak computer systems
- Must comply with the company's uniform and grooming policy
- Working knowledge of Amtrak policies and procedures
- Pre-employment background check (prior employment verification, criminal history check, drug screen)
Desired Qualifications
- Some experience in customer service
- Demonstrated business management experience
- Prior satisfactory work experience in customer service
- Demonstrated leadership and supervisory skills
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