Clerical Support ll - Onsite
$18,000–$19,000 year
On-siteLake Zurich, Illinois, United States
Job Summary
Open, sort, and distribute incoming mail while date stamping and counting per department standards. Prepare outgoing correspondence and maintain departmental files in accordance with organizational procedures and applicable laws. Perform data entry, scan, fax, and copy documentation for bankruptcy notifications, foreclosure sales, and GSE claims. Answer inbound calls, process payments, and transfer inquiries to supervisors or processors as needed. Train and mentor junior staff across multiple roles including phone representation, setup, and bill back processing. Complete annual regulatory compliance training and handle confidential information with discretion. Work onsite in Lake Zurich, IL, or a quiet remote space, supporting mortgage subservicing operations for hundreds of financial institution clients.
Required Qualifications
- High School diploma or equivalent
- Basic PC skills, including standard Microsoft applications
- Effective verbal communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences
- Good grammar and proofreading skills
- Ability to handle confidential information with discretion and professionalism
- Ability to effectively multi-task and prioritize duties in support of multiple simultaneous projects
- Must be able to lift and/or move up to 25 lbs
- Must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise
- Must be able to remain in a stationary position and or move about the organization or remote office
- Must be able to frequently operate a standard variety of office equipment including computers, calculators, copy machine, computer printer and phones
- Must be able to exchange accurate information in situations involving multiple methods of communication with clear understanding from others
- Must be able to type and utilize a computer for long periods of time
Desired Qualifications
- Clerical experience in mortgage servicing, banking, or legal environment
- 2-3 years of clerical experience
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