Clerical Support ll - Onsite
$18,000–$19,000 year
On-siteLake Zurich, Illinois, United States
Job Summary
Manage incoming mail by opening, sorting, and distributing it while date stamping and counting per department standards. Prepare outgoing correspondence and maintain departmental files in accordance with organizational procedures and applicable laws. Perform data entry functions, scan, fax, and copy documentation, and process phone payments for bankruptcy notifications. File GSE claims and prepare 2130 and 2650 forms, ensuring fees are moved and foreclosure sale validations are completed. Answer inbound calls, transfer inquiries to processors or supervisors, and mentor junior staff across BK Phone, Set Up, and Bill Back roles. Complete annual regulatory compliance training and handle confidential information with discretion.
Required Qualifications
- High School diploma or equivalent
- Basic PC skills, including standard Microsoft applications
- Effective verbal communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences
- Good grammar and proofreading skills
- Ability to handle confidential information with discretion and professionalism
- Ability to effectively multi-task and prioritize duties in support of multiple simultaneous projects
- Must be able to exchange accurate information in situations involving multiple methods of communication
- Must be able to remain in a stationary position and or move about the organization or remote office
- Must be able to sit; use hands to type, write, handle, or feel and reach
- Must be able to occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs
- Must be able to frequently operate a standard variety of office equipment including computers, calculators, copy machine, computer printer and phones
Desired Qualifications
- Clerical experience in mortgage servicing, banking, or legal environment
- 2-3 years of clerical experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.