Clerical Support for Hospital Collections - PT - Monday-Friday
HybridFort Worth, Texas, United States
Job Summary
Support inpatient collections operations by answering inbound calls, making outbound calls to patients and agencies, and performing data entry, indexing, scanning, faxing, and coding reports. Utilize clear language in English and/or Spanish to ensure patient understanding while maintaining HIPAA compliance and confidentiality. Work with minimum supervision using a headset for frequent speaking and listening, with occasional onsite requirements if teleworking conditions are met. This part-time role may include weekends, and candidates must pass a drug test and background check. Bilingual English/Spanish skills and Microsoft Office proficiency are advantageous.
Required Qualifications
- High School diploma / GED (or higher)
- Bilingual English/Spanish a plus
- Basic knowledge of Microsoft Office programs (Outlook, Word, Excel)
- Prior costumer service experience a plus
- This is a part-time position
- Days and hours of work may include weekends
- Some flexibility in hours is allowed
- Management will adjust schedule on case-by-case basis
- This job allows teleworking if conditions are met
- Occasionally onsite work is required
- Frequent speaking, listening using a headset
- Sitting
- Use of hands/fingers across keyboard or mouse
- Long periods working at a computer
- Candidates are required to pass a drug test
- Candidates are required to pass a background check
Desired Qualifications
- A compassionate heart and a sincere desire to assist patients during any phase of their application process
- Strong work ethic demonstrated with excellent outcomes
- Strong written and verbal communication skills
- Desire to provide the best possible experience for our patients
- Experience navigating a computer while on the phone
- Willing to work and contribute to a team environment
- Ability to trouble-shoot problems
- Listens effectively
- Uses clear, simple language to ensure understanding in English and/or Spanish
- Able to remain focused and productive each day with minimum supervision
- Demonstrates respect for all individuals
- Adheres to ECI's Mission, Vision, and Core Values
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.