Cleaning and Restoration Operational Manager
$50,000–$60,000 year
On-siteFayetteville, Arkansas, United States
Job Summary
Oversee daily operations of carpet cleaning and water restoration departments, ensuring projects complete on time, within budget, and per safety standards. Manage and schedule teams, conduct quality control inspections against IICRC protocols, and perform field work to assist with jobs. Train team members on techniques and safety, serve as the primary client contact, and work with upper management to set operational goals and monitor key performance indicators. Maintain inventory of equipment and supplies, oversee project reporting and documentation, and assist in developing new procedures to streamline operations.
Required Qualifications
- Minimum of 3-5 years of experience in water restoration and carpet cleaning operations.
- Proven experience in team management and leadership roles.
- Strong organizational, communication, and customer service skills.
- Ability to work in a fast-paced, hands-on environment, handling multiple projects at once.
- Proficiency in using project management/estimating software, such as Xactimate, CRM systems, and scheduling tools.
Desired Qualifications
- IICRC (Institute of Inspection Cleaning and Restoration Certification) with specialties in: WRT (Water Restoration Technician), CCT (Carpet Cleaning Technician), AMRT (Applied Microbial Remediation Technician), OSHA 30 Certification.
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